Welcome to the UPchieve volunteer community! You probably have a few questions — and we’re ready to help!
Starting Your Volunteer Journey
Starting the Volunteer Process
Learn about volunteer onboarding and what it's like to volunteer
Check out the article above to learn:
Who can be a tutor
How to create a volunteer account
Onboarding steps (including submitting your photo ID)
How to pick up requests and manage text alerts
What to expect during sessions
Tip: Be sure to check out our training materials to prep for subject quizzes — you'll need to pass these before you can start tutoring in each subject!
Quiz Study/Training Materials
Coaches, get help reviewing for your quiz and preparing for your sessions
Coaching Tips for Your First Session
Before your first session, read this! It covers common tutor challenges, easy tips, and how to keep students safe and sessions successful.
Coaching Tips
Student not responding? Have to end a session early? Check here for tips!
How to Use the UPchieve Platform
Your go-to guide for platform basics:
Session length and demos
Text messages and notifications
What to do if you’re not receiving requests
Tips for when students don’t have homework
Voice chat
Using our platform
Learn about our online platform!
[Experimental] Voice Chat
Some users have access to Voice Chat. Voice Chat helps students and tutors communicate using both text and voice so you can get started, teach, and learn faster and funner
How to help student/pick up requests
How to Pick Up Tutoring Requests
How can I see if a student needs help? How do I get more requests?
How to set up text notification alerts
Setting Your Schedule/Availability
How to set your schedule/availability
UPchieve academic, safety and community guidelines
Read all of our policies here 
Very important so you know what isn’t allowed and your responsibilities as a coach.
Not sure what to do if a student is misbehaving? Review the below article
Guidelines for Reporting Students
Not sure if you should report a student?
Tech Support & Reporting Issues
Having tech trouble? Find answers here:
Fixing issues like disappearing requests or students not replying
Updating your email or phone number
Uploading images during sessions, among others
Tech Questions and Reporting Bugs
Responses to common tech questions and how to report tech issues
Calculating and Verifying Volunteer Hours
Ready to get your hours verified? Be sure to read this first so your request doesn’t get rejected because of discrepancies.
Calculate and Verify Volunteer Hours
How to calculate and verify volunteer hours
Interested in earning a PVSA (President’s Volunteer Service Award)? Review our guidelines and process
President Volunteer Service Award
How to submit your PVSA request through UPchieve
We also have lots of other helpful articles you’ll want to read as you go — but start with these first!
