Where can I find my volunteer hours?
Check your total volunteer hours on the dashboard's 'Impact Summary' table. For weekly hours (Monday-Sunday), see the email we send every Monday.
How can I calculate my volunteer hours?
To calculate your volunteer hours, add the following:
Total time spent tutoring
1 hour per quiz passed (including UPchieve 101). See your quiz pass count in the dashboard’s 'Impact Summary' table.
Elapsed Availability Hours: You only earn elapsed availability hours when you tutor. The more you tutor, the more elapsed availability hours you can earn—but there’s a limit. For each hour you spend tutoring, you can earn up to 10 elapsed availability hours. However, you can’t earn more than the number of availability hours you selected.
Example 1:
You selected 100 hours of availability. This makes you eligible for 10 elapsed availability hours.
You tutored for 2 hours, which could earn up to 20 elapsed hours, but you’re only eligible for 10.
Total hours for the week: 2 hours of tutoring + 10 elapsed availability hours = 12 hours
Example 2:
You selected 50 hours of availability. This makes you eligible for 5 elapsed availability hours.
You tutored for 2 hours, which could earn up to 20 elapsed hours, but you’re only eligible for 5.
Total hours for the week: 2 hours of tutoring + 5 elapsed availability hours = 7 hours
1 hour per coach meeting attended. Attending our optional monthly coach meeting (1st Wednesday of the month at 9 PM ET) earns you 1 volunteer hour. This hour is not included in your 'Impact Summary' or weekly emails, so please keep your own record.
Does UPchieve provide a letter or proof of volunteering?
Yes! Request a signed letter here: https://upchieve.org/verify-volunteer-hours. We will send you a signed document on UPchieve letterhead with your hours within 8 business days.
Does UPchieve award the President’s Volunteer Service Award?
Yes! To obtain your PVSA please follow the below instructions:
Check hour requirements here: https://upchieve.org/presidents-volunteer-service-award
Calculate how many hours you can count towards the PVSA.
We only count active tutoring hours, 1 hour per quiz passed (including the UPchieve 101 quiz), and 1 hour per monthly coach meeting attended) due to the award's national recognition.
Elapsed availability will not be counted for the PVSA.
Once you have completed the minimum number of hours, fill out this form to submit your request for an award.
12 months start from when you had your first session.
Processing takes 6 to 8 weeks.
I believe my hours were logged incorrectly, who should I contact?
Please refer to our Volunteer Hour Tracking Guide for clarification on how UPchieve calculates hours. If you still believe there's an error, email support@upchieve.org with a screenshot of your Impact Summary and the corrected hours.
Who can I list as my supervisor to approve hours?
Name: Nataly Miranda
Title: Program Manager
Email: support@upchieve.org
Phone number: 732-440-9269
Can I get my school's volunteer form signed?
Send your forms to support@upchieve.org. The form will be signed within 8 business days. For faster processing, please fill out the form to the best of your ability with your full name, total hours, supervisor name, etc.
I sent my volunteer hours but they haven't been signed.
We kindly ask for your patience and that you wait 8 business days before following up about your form.
Does UPchieve provide performance reviews, and letters of recommendation, or serve as a job reference?
Due to our large volunteer base and limited resources, we can’t provide personalized feedback or job references. However, we can verify your volunteer hours! Just visit the Verify Your Volunteer Hours page, and we'll process it within 8 business days.