Calculate and Verify Volunteer Hours

Where can I find my volunteer hours?

Check your total volunteer hours on the dashboard's 'Impact Summary' table. For weekly hours (Monday-Sunday), see the email we send every Monday.

How can I calculate my total (all-time) volunteer hours?

Add the following from your Impact Summary:

• Coaching Activity: Hours all time – the total time you’ve spent tutoring.

• Certifications: Earn 1 hour per quiz passed (including the UPchieve 101 quiz).

• Availability: Hours elapsed. The availability hours you select each week turn into elapsed hours once the week ends. For example, if you select 10 hours this week, they become elapsed hours next Monday.

  To calculate how many elapsed availability hours you’ve earned, simply divide it by 10

• Referral hours: Earn 12 minutes for each referral who signs up using your custom link, or 1 hour for every 5 referrals.

The following hours aren’t listed in your Impact Summary but can still be counted toward your total volunteer hours. Please track these separately:

• Coach meetings: Earn 1 hour per meeting attended. Our optional coach meeting is held on the 1st Wednesday of every month at 9 PM ET.

• Approved projects: Any time spent working on UPchieve-approved projects.

Does UPchieve provide a letter or proof of volunteering? 

• Yes! Request a signed letter here: https://upchieve.org/verify-volunteer-hours. We will send you a signed document on UPchieve letterhead with your hours within 8 business days.

Does UPchieve offer certificates to recognize volunteers' service?

• Yes! UPchieve recently launched the UPchieve Service Award to recognize and celebrate the incredible commitment of our volunteer coaches! Check out this article for more information

Does UPchieve award the President’s Volunteer Service Award?

• As of May 27, 2025, AmeriCorps has temporarily paused the PVSA program for all certifying organizations, including UPchieve. There’s no timeline yet for when it will resume, but we’ll share updates as soon as we have them.

• You can find updates on the PVSA website

I believe my hours were logged incorrectly, who should I contact? 

• Please refer to our Volunteer Hour Tracking Guide for clarification on how UPchieve calculates hours. If you still believe there's an error, email support@upchieve.org with a screenshot of your Impact Summary and the corrected hours.

Who can I list as my supervisor to approve hours? 

• Name: Nataly Miranda

• Title: Program Manager

• Email: support@upchieve.org

• Phone number: 732-440-9269

Can I get my school's volunteer form signed?

• Send your forms to support@upchieve.org. The form will be signed within 8 business days. For faster processing, please fill out the form to the best of your ability with your full name, total hours, supervisor name, etc.

I sent my volunteer hours but they haven't been signed.

• We kindly ask for your patience and that you wait 8 business days before following up about your form.

Does UPchieve provide performance reviews, and letters of recommendation, or serve as a job reference?

• Due to our large volunteer base and limited resources, we can’t provide personalized feedback or job references. However, we can verify your volunteer hours! Just visit the Verify Your Volunteer Hours page, and we'll process it within 8 business days.