Viewing Your Hours:All time hours: Check the Impact Summary table on your dashboard to see your all-time hours.
Weekly Hours (Monday–Sunday): See the email we send every Monday with your hours from the previous week. Please note:
If you didn’t pass a quiz or had a tutoring session, but you had elapsed availability and logged onto the platform, you WILL receive a weekly hour summary email.
If you didn’t pass a quiz, didn’t have a tutoring session, and didn’t log onto the platform, you WILL NOT receive an email, even if you have elapsed availability—though those hours will still be credited in your impact summary table.
Calculating Your Total Volunteer Hours:Add the following from your Impact Summary:
Coaching Activity: Hours all time – the total time you’ve spent tutoring.
Certifications: Earn 1 hour per quiz passed (including the UPchieve 101 quiz).
Hours elapsed: Hours from your weekly availability that have “elapsed.”
Example: If you selected 10 hours this week, they become elapsed hours next Monday.
To calculate, divide by 10.
Referral hours: Earn 12 minutes for each referral who signs up using your custom link, or 1 hour for every 5 referrals.
Additional Hours Not Listed in Impact Summary:
Track these separately:
Coach meetings: Earn 1 hour per meeting attended. Our optional coach meeting is held on the 1st Wednesday of every month at 9 PM ET.
Approved projects: Any time spent working on UPchieve-approved projects.
Volunteer Hour Verification 
Note: Letters, signature requests, and service awards won’t be processed if you haven’t completed onboarding or if you are banned from our platform.
NEW! Get your volunteer hour verification letter by email in just minutes—just fill out our short request form. 🎉
Note:
You must be fully onboarded and have completed at least one tutoring session to get a letter.
Letters aren’t generated for elapsed availability hours only.
Special hours (NTHS, projects, webinars) or custom letters may take up to 8 business days.
Click here to see a sample letter.
Yes! UPchieve launched the UPchieve Service Award 
to recognize and celebrate the incredible commitment of our volunteer coaches! 
Check out this article for more information
To have your school’s volunteer form signed, submit a request here: https://upchieve.org/verify-volunteer-hours [Form #1]. We will send you a signed form within 8 business days.
Just be sure any verification emails are sent to support@upchieve.org, and include the date range for the hours you completed (you can add it in the description or notes if there’s no option to select it).
Name: Nataly Miranda
Title: Senior Program Manager
Email: support@upchieve.org
Company name: UPchieve
Location: Remote/ HQ located at 150 Court Street, Suite 2, Brooklyn, NY 11201
EIN: 82-4456163
Reporting IssuesPlease refer to our Volunteer Hour Tracking Guide for clarification on how UPchieve calculates hours.
We kindly ask for your patience and that you wait 8 business days before following up about your form.
Additional Volunteer InfoDue to our large volunteer base and limited resources, we can’t provide personalized feedback or job references. However, we can verify your volunteer hours! Just visit the Verify Your Volunteer Hours page, and we'll process it within 8 business days.
Quiz pass dates aren’t visible on the platform, unfortunately. Try your best to recall when you completed the quiz.
Search your email for your UPchieve welcome email and note the date the email was sent
