Where can I find my total volunteer hours?
Check your hours on the dashboard under the Impact Summary. We also send weekly summaries to help track hours.
How can I calculate my volunteer hours?
How to Calculate Your Total Hours:
Tutoring Hours: Total hours spent tutoring
Quiz Hours: 1 hour per quiz passed
Elapsed Availability Hours: You will only earn elapsed availability hours if you tutor.
For each hour you mark as available, you’ll earn 1/10th of an elapsed availability hour. ⚠️Max 10 hours for every tutoring hour.
Watch this short video for more information about elapsed availability.
Please note: UPchieve reserves the right to determine the total number of credited elapsed availability hours.
Coach Meetings: 1 hour for each meeting attended
UPchieve 101 Training: 1 hour for completing training (claimed once)
Example:
Tutoring hours: 2.5 hours
Quiz hours: 9 hours (passed 9 quizzes)
Elapsed availability hours: 25 hours (10 times your tutoring hours)
Coach meetings: 1 hour (only attended one)
UPchieve 101 Training: 1 (can only be claimed once)
Total hours: 38.5 hours
Does UPchieve provide a letter or proof of volunteering?
Yes! Request a signed letter boa (https://upchieve.org/verify-volunteer-hours) and we will send you a signed document on UPchieve letterhead with your hours within 8 business days.
Does UPchieve award the President’s Volunteer Service Award?
Yes! To obtain your PVSA please follow the below instructions:
Check hour requirements here: https://upchieve.org/presidents-volunteer-service-award
Calculate how many hours you can count towards the PVSA.
We only count active tutoring hours, certification hours (1 hour per certification), and training hours (1 hour for UPchieve 101 training and 1 hour per monthly coach meeting attended) due to the award's national recognition.
Elapsed availability will not be counted for the PVSA.
Once you have completed the minimum number of hours, fill out this form to submit your request for an award.
12 months start from when you had your first session.
Processing takes 6 to 8 weeks.
I believe my hours were logged incorrectly, who should I contact?
Please refer to our Volunteer Hour Tracking Guide for clarification on how UPchieve calculates hours. If you still believe there's an error, email support@upchieve.org with a screenshot of your Impact Summary and the corrected hours.
Who can I list as my supervisor to approve hours?
Name: Nataly Miranda
Title: Program Manager
Email: support@upchieve.org
Phone number: 732-440-9269
Can I get my school's volunteer form signed?
Send your forms to support@upchieve.org. The form will be signed within 8 business days. For faster processing, please fill out the form to the best of your ability with your full name, total hours, supervisor name, etc.
I sent my volunteer hours but they haven't been signed.
We kindly ask for your patience and that you wait 8 business days before following up about your form.
Does UPchieve provide performance reviews, and letters of recommendation, or serve as a job reference?
Due to our large volunteer base and limited resources, we can’t provide personalized feedback or job references. However, we can verify your volunteer hours! Just visit the Verify Your Volunteer Hours page, and we'll process it within 8 business days.