How can I request a tutoring session?
You can request a session from your dashboard. Simply select a subject, fill out the pre-session form, and click Start a chat.
How long are the sessions?
Sessions can be as long as you need. Just ask your coach at the beginning if they can stay for the time you need. If not, you can start with them and switch to another coach later.
Is there any limit to the number of sessions I can request?
No! We offer unlimited tutoring.
Is there audio or video?
UPchieve does not use audio or video for student safety and preference. For STEM tutoring, you'll use a whiteboard and text chat. For college counseling and humanities, you'll use a collaborative document editor.
Can I use Zoom?
NO. Communicate with your coach directly on UPchieve to keep things secure. No Zoom, email, text, or calls are allowed.
How do I upload or share images?
Click on the image upload button in the toolbar.
Confused about a button? Hover your mouse over it - a little box will pop up telling you its name!
Can I share a Google doc or other links with my coach?
For assignments, try pasting them directly into the chat or using the whiteboard/document editor.
If pasting doesn't work, share links instead. But remember, keep all communication on UPchieve and avoid links that require email access (sharing emails isn't allowed).
How do I erase things on the whiteboard?
Click and drag the pick tool (last button on the left) to select what you want to delete.
Or, use the flexible eraser tool for more control.
Accidentally erased everything? Click the undo arrow (next to the art palette).
Confused about a button? Hover your mouse over it to see its name!
Can I review a session after it has ended?
Yes! Students can check out the session history to review all past sessions.
I liked working with my coach. Can I schedule another session and work with them again?
While you can't directly schedule with the same coach, there are ways to increase your chances of working with them again:
Ask your coach directly: If you know when you'd like to meet again, politely ask your coach if they're available at that time.
Favorite your coach: After your session, there's a feedback form where you can "favorite" your coach. This lets UPchieve know you'd like to work with them again if they're available for your next request.
Important Reminders:
No emailing coaches: To protect everyone's safety, contacting coaches directly outside the UPchieve platform is not allowed.
See the below Session Feedback form where you can favorite a coach. Select Yes, under "Would you like to favorite your coach?"
I don't remember my password
You can reset your password here. If resetting your password doesn't work and you're still having problems logging in, please send us a message.
I need learning accommodations.
UPchieve provides support for learner variability, including color blindness, speech-to-text, translations, and dyslexia. Check out this doc for more info.