How can I request a tutoring session?
You can request a session from your dashboard. Simply select a subject, fill out the pre-session form, and click Start a chat.
How long are the sessions?
Sessions can be as long as you need. Just ask your coach at the beginning if they can stay for the time you need. If not, you can start with them and switch to another coach later.
Is there any limit to the number of sessions I can request?
No! We offer unlimited tutoring.
Is there audio or video?
Yes, we have optional voice chat! There is no video
What other features does the platform have?
For STEM sessions, you’ll work with students using a chat, whiteboard, and optional voice chat. For non-STEM sessions, you’ll work with students using a chat, document editor, and optional voice chat.
You can also upload images
We’re slowly launching screen share to all of users! You’ll know if you have access to it if you see the icon below on the tool bar.
If you’re using a mobile device, they won’t be able to use voice chat or screen share
Can I use Zoom?
NO. Communicate with your coach directly on UPchieve to keep things secure. No Zoom, email, text, or calls are allowed.
How do I upload or share images?
Click on the image upload button in the toolbar.
Confused about a button? Hover your mouse over it. A little box will pop up telling you its name!
Can I share a Google Doc or other links with my coach?
We’d like you to try pasting text directly into the chat or the whiteboard/document editor first. You can also take a screenshot and upload it.
If that doesn’t work, you can share links, but keep these rules in mind:
No personal info: Remove your full name, address, email, or phone number.
Google Docs: You can share a link, but keep the doc set to “Anyone with the link — Viewer”.
Don’t request or give email/edit access.
Always give and receive feedback through UPchieve chat or collaborative tools, not directly on the Google doc.
Remember: Keep all communication on UPchieve.
Can I review a session after it has ended?
Yes! Students can check out the session history to review all past sessions.
I liked working with my coach. Can I schedule another session and work with them again?
While you can't directly schedule with the same coach, there are ways to increase your chances of working with them again:
Ask your coach directly: If you know when you'd like to meet again, politely ask your coach if they're available at that time.
Favorite your coach:
After your session, there's a feedback form where you can "favorite" your coach. This lets UPchieve know you'd like to work with them again if they're available for your next request.
You can also go to session history, search for the coach, and click the heart next to their name
No emailing coaches: To protect everyone's safety, contacting coaches directly outside the UPchieve platform is not allowed.
I cannot copy anything from the chat
Right now, you cannot copy text or links directly from the chat in the mobile app. We know this can be frustrating, and we plan to add this feature in the future.
In the meantime, you can still copy text by taking a screenshot of the chat and using these tools:
iPhone & iPad: Use Live Text. Open the screenshot in Photos, Safari, or Files, then tap and drag to select the text you want to copy.
Android: Use Google Lens. Open the screenshot in Google Photos or use the Camera app, tap the Lens icon, and select the text to copy. You can also search it or translate it.
Tip: If your session is not STEM-related, your coach can paste text into the doc editor, and you can copy it from there even on the mobile app.
I don't remember my password
You can reset your password here. If resetting your password doesn't work and you're still having problems logging in, please send us a message.
I need learning accommodations.
UPchieve provides support for learner variability, including color blindness, speech-to-text, translations, and dyslexia. Check out this doc for more info.