---
title: "Guidelines for Reporting Coaches"
description: "What to do if a coach is offensive or inappropriate"
url: https://help.upchieve.org/en/articles/92-guidelines-for-reporting-coaches
collection: "Safety & Community Guidelines"
updated: 2026-11-05
language: en
---

# Guidelines for Reporting Coaches

What to do if a coach is offensive or inappropriate

## **Reporting Coaches: A Guide for Students**

Reporting a coach helps keep UPchieve safe and supportive for everyone. You should never feel uncomfortable, unsafe, or disrespected during a session. If something feels wrong, please let us know.

## **When NOT to Report a Coach**

Some situations should be shared in the post-session survey, which appears right after the session ends, instead of using the reporting button.

Use the post-session survey if:

-   The coach was slow to respond
    
-   The coach stopped responding or left suddenly
    
-   The coach used slang or informal language
    
-   The coach didn’t know how to help with your topic
    
-   The coach would not give you the answer directly  
    (Coaches are not allowed to give answers. They are there to help you learn.)
    
-   You did not like the coach’s teaching style
    
-   There were technical issues during the session
    

What does the post-session survey look like?

![](https://staticfiles.gleap.io/ghelparticle/56myhMEQ65YcKnPchh1XngqxmAB9mx9sctDuDsocpRwYZxUIuhwGGmceVB8NvSD75dnNvSwmzfb.png)

## **How to Report a Coach**

During a session, click the **“Report”** button at the top of the session next to **“End session.”** Then choose the reason that best matches what happened: 

**Reason #1: Coach asked me to connect outside of UPchieve**

Choose this if a coach asks you to talk somewhere outside of UPchieve, such as:

-   Zoom
    
-   Google Meet
    
-   Social Media
    
-   Discord
    
-   Texting or phone calls
    

Reason #2: Coach made me feel uncomfortable or unsafe

Choose this if a coach:

-   Harasses or threatens you
    
-   Keeps asking personal questions after you said no
    
-   Says something that makes you feel unsafe or uncomfortable
    

Examples:

-   Asking for your school name or address
    
-   Repeatedly asking for your age, social media, or phone number
    
-   Making threatening comments
    
-   Refusing to stop after you say you are uncomfortable
    

**Reason #3: Coach used inappropriate language**

Choose this if the coach:

-   Uses rude, hateful, sexual, or explicit language
    
-   Shares inappropriate jokes or comments
    
-   Uses insults or slurs
    

**Reason #4: Coach talked about offensive or inappropriate topics**

Choose this if the coach talks about topics that are not appropriate for tutoring.

Examples:

-   Sexual topics
    
-   Violent or graphic topics
    
-   Hate speech
    
-   Drugs or illegal activity
    
-   Repeated offensive jokes
    
-   Sharing explicit images or links
    

## **After You Report**

After reporting the coach, please end the session.

## **What Happens When You Report a Coach**

The UPchieve staff is alerted about your report and will investigate within 24 business hours.