Sending Direct Messages (DMs) as a Student

After a tutoring session, you and your Coach can send each other direct messages (DMs) on UPchieve!

Key Features

💬 Who Can Send Messages?

Both students and Coaches can start a conversation after a session.

🛡 Safety First

Messages are reviewed regularly to help keep UPchieve a safe and respectful place for everyone.

How it Works

📤 If You Send Your Coach a Message

• After your session, go to Session History

• Find the session and coach you want to message, then click Session Recap

• At the bottom of Session Chat, type your message

• Your Coach will be notified that you've sent a message.

• When your Coach replies, you'll see a notification next to Session History and may receive an email notification. You can also filter Session History to show only sessions with unread messages, making it easy to find new conversations.

• Continue the conversation through the chat as needed.

📩 If Your Coach Sends You a Message

• After your session, your Coach may send you a message with helpful tips, resources, or encouragement.

• You'll see a notification next to Session History and may receive an email notification (although some schools block our emails). You can also filter Session History to show only sessions with unread messages, making it easy to find new conversations.

• Open Session History and select the session.

• Read the message in the chat and reply if you'd like.

• Your Coach will be notified when you respond.

🎯 What you can use DMs for

🔗 Get Helpful Resources

Your coach can share study materials, websites, and other learning resources.

🎉 Stay Encouraged

Receive support, motivation, and helpful feedback from your coach.

📈 Share Updates or Say, “Thank you!”

Let your coach know how a test, quiz, or homework assignment went.

📚 Get More Practice

Receive practice problems and extra learning activities.

🤝 Planning another session

You can also use DMs to plan a time to meet again.

Here’s how:

• Message your coach to agree on a time

• At that time, log in and request a new session

• If a different coach joins instead, you can say:

“Thanks for picking up my request. I’m waiting for another coach who agreed to help me at this time. Could you please end the session?”

• Then submit a new request.

FAQs