What to do if others can’t hear you
If the student or coach says they cannot hear you, please ensure you’ve completed the following steps before reporting a tech issue:
Clicked the microphone icon: Did you click the large white microphone icon in the UPchieve session to turn on your mic?
Granted permissions: When your browser prompted, did you click “Allow” to give UPchieve access to your microphone? (The exact wording depends on your browser.). You can read more about enabling your microphone here
Checked your microphone: If your mic turned red and your speech turned into a transcript, your mic was working. If not, try granting permissions again.
Important Note: Even if permissions were granted in a previous session, all students and coaches join sessions with mics and speakers muted by default.
If you confirmed these steps but the other user still couldn’t hear you, it might be because:
They didn’t unmute you. Users must click the white speaker icon on their avatar to hear you.
Their audio device (like headphones) wasn’t selected as the speaker.
Their speaker volume was too low or muted on their device.
If you’ve confirmed that the other user completed the steps above but is still experiencing issues, please report the tech issue here.