Coaches can report students from within a session or through Session History by click “Report”
Reporting a student whose immediate safety you are worried about
UPchieve is only qualified to provide academic support to students—we are not qualified to support a student in a crisis. In rare cases, a student may open up to you about a situation you deem to be unsafe for the student or those around them. If a student or someone around them is in danger, you should take these steps:
Report the student to UPchieve.
Please note: Reporting a student whose immediate safety concerns you will not prevent them from requesting more tutoring but will alert staff to take steps immediately.
Also, student will receive an automated email with mental health resources
Validate their experience: “I hear you, it sounds like you’re going through a lot.”
Explain your role: “I'm not the right person to help you with what you need. I'm a tutor and UPchieve is only for academic support.”
Offer resources: “It sounds like you need to talk to someone who can help you beyond your academic needs. There are really supportive people that you can reach [choose a resource from below] and they’ll know how to help you because this is what they do.”
Resources to point them to:
Mental health crisis: www.crisistextline.org
Emotional support (not a crisis): https://need2text.com/
Child abuse: https://childhelphotline.org/
Homelessness: https://www.1800runaway.org/youth-teens/get-help
LGBTQ support: https://www.thetrevorproject.org/
Sexual assault: https://hotline.rainn.org/online
Unhealthy romantic relationship: https://www.loveisrespect.org/
Wrap up supportively: After these steps, you can continue to be present and validate their experience or you can end the session by saying, “I’m glad you’re looking for help today and I hope the resources were helpful! Please reach out to them, and I will be rooting for you.”
