---
title: "Unable to retrieve email verification code"
description: "Troubleshooting email verification issues"
url: https://help.upchieve.org/en/articles/46-unable-to-retrieve-email-verification-code
collection: "Troubleshooting common tech issues"
updated: 2026-11-03
language: en
---

# Unable to retrieve email verification code

Troubleshooting email verification issues

If you haven't received a verification code via email, your organization's email system might be blocking our messages. We suggest using your personal email address instead. To update your email, please [**message us**](https://help.upchieve.org/en/articles/7-how-to-send-us-a-message.md) or email us at [**support@upchieve.org**](mailto:support@upchieve.org).