First, create a coach account :)
Then, you must complete all onboarding steps
Fill out a quick information form
Upload a photo ID. Acceptable forms of ID include a driver's license, passport, or student ID. Your full name, photo, and school name (if applicable) should be visible. Please note if your company partners with UPchieve your company has taken care of the photo ID step!
Complete the UPchieve 101 coach training
Take the certification quiz on the topic you'd like to coach
Select the times you'd like to receive a text when you need help
All of this takes less than 60 minutes to complete!
A volunteer application/photo ID is reviewed and approved typically within 1-2 business days. Most of the time, it is faster! Please note you cannot tutor until your ID has been approved, but you can pass quizzes and review training material.
Please send us a message or email support@upchieve.org to let us know. We’ll need to reject the previous ID on our platform before you can upload the new one.
Common reasons for rejection
The name on your account doesn’t match the ID
Your first and last name or your face were not visible
The ID is not government-issued or school-issued (e.g., driver’s license, passport, school ID)
If submitting a school ID, the school name must be visible
Selfies are not acceptable forms of photo ID
Photo is blurry, has glare, or is low quality
The file format is incorrect (JPG, JPEG, or PNG) and we couldn't open the file
The ID is not in English
Digital school ID exception: We normally only accept photos of physical school IDs. However, we can approve digital school IDs if you meet one of these requirements:
Your account uses a school email that matches the name on your digital ID
You email support@upchieve.org with a photo of your current class schedule
You contact us at support@upchieve.org to request a verification code, then send that code back from your school email
To proceed with your application, please upload a new photo as soon as possible.
UPchieve's tutoring sessions aren't scheduled. Students request help at any time during the day, which you can pick up if you're available. There are two ways to pick up tutoring requests:
Check the waiting list on your dashboard to see if any students need help. Click on the student's name to start the session. You can also toggle browser notifications under Your profile to hear a ping when a student needs help!
Tip: bookmark this page! https://app.upchieve.org/dashboard
Select the times you'd like to receive texts when a student needs help. Each text includes the student's name, subject, and a session link. Click the link, and log into your computer for a seamless interaction on our platform.
Please note: The waiting list will show on your dashboard and you'll start receiving texts AFTER your account has been approved and you have completed onboarding.
The majority of tutoring requests UPchieve gets are for help with a specific homework question or assignment. The average session lasts 45 minutes (or longer if you're available, as there's no session time-out!), during which you'll help the student improve their understanding and solve problems.
YES! We need volunteers who live in different time zones to help us meet student demand. Right now, we need your help to tutor students early in the morning and late at night. We highly encourage you to sign up!
YES! There is no age limit to volunteer with UPchieve, but if you are a student, you must be in at least 9th grade or higher.
This is an unpaid, volunteer tutor position.
YES! Our volunteer tutors don't work in “shifts," so you’re never required to pick up a request if you're not available. You can check the dashboard whenever you have free time to see if any students could use your help!
